FAQs

1. What is Todex?

Todex is an ecommerce store that offers a variety of products. Our aim is to provide high quality products.

2. How long does shipping take?

Shipping times may vary depending on your location and the product you have ordered. Generally, it takes about 3-5 business days for domestic orders and 7-14 business days for international orders. Please note that these are estimated shipping times and delays may occur due to unforeseen circumstances.

3. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please ensure that the item is in the same condition as you received it, unworn or unused, with tags, and in its original packaging. 

4. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. However, please note that additional customs fees, taxes, and duties may apply depending on your country's regulations. These fees are the responsibility of the customer.

6. What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

7. Can I cancel or change my order?

If you need to cancel or make changes to your order, you must request any changes/cancellations within 12 hours of ordering. All request after this time will be denied. Your order can be returned for a full refund after it is received.

8. Are your products safe to use?

Yes, our products are designed with safety in mind. However, it is important to use them according to the instructions provided. 

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact us at samueltobi579@gmail.com to discuss pricing and availability.

10. How can I contact customer support?

If you have any further questions or need assistance, you can reach our customer support team by emailing us at samueltobi579@gmail.com. We strive to respond to all inquiries within 24 hours.